Refund Policy
Last updated · April 29, 2026
30-day refund.
If you're not satisfied with your purchase, you have 30 days from the date of your order to request a full refund.
Overview
At The Blur Stock, we want you to feel confident about every purchase you make. Because all of our products are digital — Canva templates, editorial ebooks, and resources delivered as instant downloads — we cannot offer physical returns. What we offer instead is a clear, generous refund window that gives you time to review your purchase and decide whether it's the right fit.
This Refund Policy applies to all digital products purchased through theblurstock.com. By completing a purchase, you confirm that you have read and agreed to the terms below.
Eligibility
You are eligible for a full refund if all of the following apply:
- Your refund request is submitted within 30 calendar days of your original purchase date.
- The request is sent from the email address used at checkout, or includes your order number.
- You agree, where applicable, to immediately stop using and distributing the product (see the Master Resell Rights section below).
You do not need to provide a specific reason for your request. We trust your judgement.
How to request a refund
- Email us Send a message to hello@theblurstock.com from the email address used at checkout. Use the subject line "Refund request".
- Include your order details Provide your order number (found in your purchase confirmation email) and, optionally, the reason for the request — your feedback helps us improve.
- Wait for confirmation We typically respond within 1–2 business days to confirm your request and begin processing the refund.
Processing time
Approved refunds are issued to the original payment method used at checkout. Once processed on our end, the funds typically appear in your account within 5–10 business days, depending on your bank or card issuer. International transactions may take slightly longer.
You will receive an email confirmation once the refund has been issued.
Master Resell Rights (MRR) products
Some of our products — including The Bayleaf Template and other selected items — are sold with Master Resell Rights, granting you the licence to resell or redistribute the product under your own brand.
If you request and receive a refund on an MRR product, your resell licence is automatically and immediately revoked. From the moment your refund is processed, you must:
- Stop selling, gifting, or redistributing the product in any form.
- Remove the product from any storefront, landing page, or platform where you have listed it for sale.
- Delete all working files, downloads, and copies of the product from your devices and storage.
Continued use, sale, or distribution of an MRR product after a refund constitutes a breach of these terms and may result in legal action.
Exceptions
Refunds are not available in the following cases:
- Requests submitted more than 30 calendar days after the original purchase date.
- Products that have been used, distributed, or resold under Master Resell Rights and where the buyer is unwilling to revoke their use upon refund.
- Bundles, promotional offers, or limited-edition releases explicitly marked as final sale at the time of purchase.
- Chargebacks or payment disputes initiated through your bank without first contacting us. We always prefer to resolve issues directly — please reach out before escalating.
Technical issues with your download
If you experience a technical problem accessing or downloading your product — broken links, corrupted files, or missing assets — please contact us at hello@theblurstock.com before requesting a refund. In most cases we can resolve the issue quickly and get your product working as expected.
Changes to this policy
We may update this Refund Policy from time to time. The most current version will always be posted on this page, with the "Last updated" date at the top. Your continued use of the Services after any change constitutes acceptance of the revised policy.
Contact us
For any questions about refunds or this policy, please reach out:
trading as The Blur Stock
72 Sunrise Blvd
Byron Bay, New South Wales 2481
Australia
Phone: (+61) 475 762 269
Email: hello@theblurstock.com